Customers move between channels
A question may start on WhatsApp and end in a store, so product and location context must travel.
Eyeleven / Retail
Connect store questions to an actionable next step.
Guide product discovery, coordinate collection requests, and keep stock and exception decisions verified.
01 / Operational challenges
Keep the context. Close the gaps.
Local stock changes
Availability, variants, and collection timing require a current approved source.
Policy exceptions need staff
Returns, reservations, and special requests cannot be guessed from a generic answer.
02 / Example functions
The work, clearly divided.
Industry-specific workflow examples. The eleven OmniForce Director templates define department responsibility; your workspace defines which tasks are enabled.
Workflow / 01
Retail Guide
Answers approved product and store questions.
- Product discovery
- Store information
- Policy guidance
Workflow / 02
Collection Coordinator
Collects item, location, and timing before a store request.
- Variant capture
- Store selection
- Collection request
Workflow / 03
Store Handoff
Routes stock checks and policy exceptions with context.
- Stock verification
- Exception summary
- Staff takeover
Explore the 11 master departments ↗ to see their responsibilities and approval boundaries.
03 / Customer journey
From product interest to a verified store request.
An illustrative workflow. No customer operation is running and no action is being sent.
The incoming request
A customer asks for a specific color and wants to collect it from a nearby store.
Step 01 · Customer
Capture
Identify product, variant, location, and preferred collection time.
Control point
Do not imply local stock from catalog availability.
Step 02 · Retail workflow
Guide
Use approved product and store information.
Control point
Mark stock as unverified unless a current source confirms it.
Step 03 · Workflow
Request
Create the store request with the selected variant and timing.
Control point
Do not reserve an item without store approval.
Step 04 · Store staff
Confirm
Check stock, apply policy, and communicate the valid next step.
Control point
Staff own stock and exception commitments.
04 / Capabilities and connections
Context travels with the work.
AI AgentsAI ForcesOmniForcesEyeleveN OS
Product knowledge
Use approved product and store information.
WhatsApp Business
Handle eligible customer conversations.
Store tasks
Create collection and stock-check requests.
Staff routing
Assign the relevant store and exception owner.
Available actions depend on your plan, connected tools, channel permissions and configured approval rules.
05 / Operational outcomes
A clearer way to operate.
The intended outcomes of a configured workflow, not measured customer results.
Connected store context
Product, variant, location, and timing arrive together.
Verified stock answers
Unconfirmed availability is clearly separated from current data.
Cleaner exception handling
Returns and special requests reach staff with the relevant policy context.
06 / Inside the OS
Supervision stays visible.
Keep workflow state, approved knowledge and human handoff in the same operating environment.
Eyeleven / WorkspaceExample workspace interface · demonstration data
07 / Industry FAQ
Retail, explained.
Can it reserve store stock?
Only when a reviewed inventory and reservation process supports that action. Otherwise it creates a request for store staff.
How are returns handled?
The workflow can explain approved policy. Exceptions and final decisions remain with authorized staff.
How does a person take over?
Your team defines the handoff conditions. When one is met, the workflow pauses and passes the conversation with its context intact.
What is needed before launch?
Bring product and store information, stock access, collection rules, return policy, and store ownership paths.
Explore more
Connected work, across industries.
CommerceE-commerce
Guide decisions, continue eligible checkouts, and support customers with one supervised AI workforce.
Explore the workflow
Care & wellnessHealthcare & clinics
Coordinate information and appointment requests while clinical decisions remain with qualified professionals.
Explore the workflow
Property & operationsReal estate
Qualify intent, guide buyers through approved listings, and prepare each viewing handoff for an agent.
Explore the workflowRetail · Eyeleven AI Workforce OS
Start with one workflow.
Build from there.
Connect its approved knowledge, define the handoff, and give your first OmniForce a clear role.