EYELEVEN OMNIFORCES

Your business functions.
One coordinated AI workforce.

Prebuilt departments. Coordinated execution.

Choose the OmniForces your business needs. Connect your knowledge and tools, define permissions, and coordinate work across departments.

Discuss your departmentsExplore departments

Explore the 11 master templates. Our team can confirm which workflows can be configured for your workspace before activation.

One shared business contextIllustrative structure
SupportSalesMarketingOperationsFinanceHuman Resources
EyeleveN OSKnowledge
Tools · Permissions
Human control
Product & ServicesTechnologyProcurement & Supply ChainLegal & ComplianceStrategy & Intelligence
Departments share permitted context. Each keeps its own responsibility.

01 / The operating model

A department, with a defined responsibility.

An OmniForce brings specialist tasks into a coordinated business function. The master role defines its responsibility. Your workspace defines the context and permitted work.

  1. 01

    AI Agent

    A specialist that performs a defined task.

  2. 02

    AI Force

    Coordinated intelligence and execution for a business function.

  3. 03

    OmniForce

    A prebuilt department-level AI Force with a Director role, defined responsibilities, specialist task coordination and governed workflows.

  4. 04

    EyeleveN OS

    The AI Workforce OS connecting business context, tools, workflows, communication and human control.

Inside an
OmniForceExplore Eyenigma
01

Director responsibility

A defined department mission and one accountable role for the work. A Director title describes responsibility; it does not grant unrestricted authority or replace the business owner’s decision rights.

02

Specialist coordination

Bounded tasks go to the appropriate specialist function when that capability is configured. The Director checks the result before reporting a completed outcome.

03

Business knowledge

Current, approved offerings, policies and relevant records provide the context for each task.

04

Connected execution

Configured tools and workflows carry out authorized steps. An unavailable connection or missing permission limits what can proceed.

05

Verification and escalation

The operating model calls for evidence of completion and a named person for exceptions, approval decisions and unresolved outcomes.

02 / Complete department catalog

Choose the work. Know who owns it.

Eleven fixed master roles, each with four practical workflows. Explore the responsibility, required context and review boundaries before planning your setup.

Master templates describe the intended operating model. Available actions depend on supported tools, workspace configuration and validated permissions.

Master template / 01 of 11

OMNIFORCE - SUPPORT DIRECTOR

Help customers reach a clear resolution, with an accountable owner at every step.

Main responsibilities

  • Answer questions from approved guidance.
  • Keep complaints, onboarding and retention cases moving.
  • Confirm resolutions and pass unresolved work to the right owner.

Four practical workflows

Configured scope applies
01
Inquiries

Establish the customer’s account scope, find current guidance and coordinate permitted troubleshooting. Route technical repair to Technology.

Outcome to verifyA verified resolution or an escalation accepted by its next owner.

02
Complaints

Capture the facts and desired remedy. Coordinate approved service recovery, referring financial adjustments to Finance and disputes to Legal & Compliance.

Outcome to verifyA recovery plan with an owner, next update and evidence of the remedy.

03
Onboarding

Use the purchased offering and agreed milestones to guide the customer. Coordinate scheduling with Operations and access with Technology.

Outcome to verifyA confirmed milestone or a named owner for the remaining blocker.

04
Retention

Understand an adoption problem and offer only approved options. Respect cancellation requests and stop retention contact when declined.

Outcome to verifyA recorded customer decision and an accepted retention or cancellation handover.

Specialist functions

Task functions coordinated when supported and configured.

  • Intake and triage
  • Knowledge resolution
  • Onboarding guidance
  • Service recovery
  • Retention coordination

Business information

  • Approved FAQs and troubleshooting guidance
  • Service commitments, severity rules and escalation contacts
  • Onboarding milestones and cancellation policies

Tool categories

  • Customer and case records
  • Knowledge search
  • Service messaging
  • Case and handover tracking

Working with other departments

Support keeps ownership of the customer case until a handover is accepted. Sales owns new opportunities; Operations owns bookings and delivery; Finance owns refunds; Technology owns technical repair.

Approval & escalation

  • Refunds or compensation need the applicable financial approval.
  • Ownership disputes, suspected compromise, legal threats and severe incidents go to the designated human owner.
  • A reply or attempted fix is not a confirmed resolution.

Example outputs

  • Resolution summary
  • Recovery plan
  • Onboarding checklist
  • Retention or cancellation handover

Relevant success measures

Measure actual results for a defined period. These are measures to track, not promised improvements.

First response time
Time to a substantive response, within a defined reporting period.
Resolution time
Time to verified closure, including pauses and reopenings.
Reopen rate
Reopened cases as a share of closed cases.
Customer satisfaction
Actual survey responses, with sample size and response rate.
Discuss this department

Master template / 02 of 11

OMNIFORCE - SALES DIRECTOR

Turn qualified demand into suitable business on accurate, approved commercial terms.

Main responsibilities

  • Understand fit, requirements and buying intent.
  • Prepare quotations using current offerings and approved terms.
  • Coordinate follow-ups and a complete commercial handover.

Four practical workflows

Configured scope applies
01
Qualification

Capture the need, timing and buying context from permitted sources. Check fit against current offerings before advancing the opportunity.

Outcome to verifyA qualified opportunity or a clear reason it is not a fit.

02
Quotations

Verify scope, prices, availability and terms. Prepare the quote and send exceptions to the commercial owner.

Outcome to verifyA versioned quotation with its approval status recorded.

03
Opportunity follow-ups

Check the latest conversation, contact permission and existing reminders. Coordinate one useful next step and stop when consent is withdrawn.

Outcome to verifyAn up-to-date opportunity record and a bounded next action.

04
Commercial handover

Verify acceptance of the exact quotation. Coordinate authorized Finance or Legal steps and pass scope, commitments and dependencies to delivery owners.

Outcome to verifyA verified commercial outcome and an accepted Operations or Support handover.

Specialist functions

Task functions coordinated when supported and configured.

  • Lead qualification
  • Discovery
  • Quotation preparation
  • Opportunity follow-up
  • Commercial handover

Business information

  • Current offerings, exclusions and availability
  • Approved pricing, terms and discount rules
  • Qualification criteria, contact permissions and close requirements

Tool categories

  • CRM and opportunity records
  • Offering and quotation systems
  • Permitted communication channels
  • Handover and contract requests

Working with other departments

Marketing owns acquisition; Product & Services owns offering facts; Finance owns settlement and financial adjustments; Operations owns delivery capacity. Sales does not promise unavailable capabilities.

Approval & escalation

  • Discounts, warranties and custom contract terms require the designated approval.
  • Unverified capacity, ambiguous acceptance and disputed deals stay unresolved until reviewed.
  • A payment link or verbal intention does not prove a completed sale or settled payment.

Example outputs

  • Qualification brief
  • Quotation draft or approved quote
  • Opportunity update
  • Commercial handover

Relevant success measures

Measure actual results for a defined period. These are measures to track, not promised improvements.

Qualification rate
Qualified leads within the same eligible lead cohort.
Win rate
Verified wins among decided opportunities, with open records disclosed.
Sales cycle
Time from defined opportunity entry to verified close.
Quote accuracy
Reviewed quotes without pricing or scope errors.
Discuss this department

Master template / 03 of 11

OMNIFORCE - MARKETING DIRECTOR

Build suitable demand with consistent brand communication and measurable, approved campaigns.

Main responsibilities

  • Plan audiences, channels, content and campaign goals.
  • Create material from approved brand assets and verified claims.
  • Track acquisition outcomes and hand qualified interest to Sales.

Four practical workflows

Configured scope applies
01
Campaign planning

Define the audience, offer, conversion goal, timeframe and measurement approach. Check exclusions and request the required budget and publishing approval.

Outcome to verifyAn approved campaign brief with clear operating limits.

02
Content creation

Draft channel-appropriate copy and assets using current brand guidance. Review facts, rights, links and accessibility before any authorized publication.

Outcome to verifyAn approved asset and verified publication, or a clearly marked draft.

03
Permitted outreach

Check audience eligibility, consent and suppression records. Review the recipient list, message, timing and limits before the approved send.

Outcome to verifyA traceable outreach run with delivery results and opt-out updates.

04
Performance analysis

Compare spend and verified outcomes within a consistent reporting window. Separate measured conversion from attribution assumptions.

Outcome to verifyA campaign report and proposed changes for the relevant approver.

Specialist functions

Task functions coordinated when supported and configured.

  • Audience planning
  • Brand copy and content
  • Channel coordination
  • Campaign measurement
  • Acquisition handover

Business information

  • Brand voice, official assets and approved claims
  • Audience definitions, exclusions and consent rules
  • Budgets, attribution model and conversion definitions

Tool categories

  • Brand and offering library
  • Content and publishing tools
  • Consent and suppression records
  • Channel analytics

Working with other departments

Sales owns individual opportunities. Product & Services supplies offering facts, Finance authorizes budgets, Legal & Compliance reviews regulated claims and privacy questions, and Strategy & Intelligence owns broader business analysis.

Approval & escalation

  • New spend, broader audiences and public publishing need the applicable approval.
  • Unsupported claims, consent gaps and disputed asset rights stop the affected work.
  • Service contact alone does not authorize marketing outreach.

Example outputs

  • Campaign brief
  • Reviewed content assets
  • Outreach plan
  • Acquisition report

Relevant success measures

Measure actual results for a defined period. These are measures to track, not promised improvements.

Cost per qualified lead
Attributed spend per verified qualified lead, with assumptions stated.
Campaign conversion
Verified conversions among eligible tracked interactions.
Content performance
Observed channel outcomes by asset and reporting period.
Suppression compliance
Audited sends that respected valid opt-outs.
Discuss this department

Master template / 04 of 11

OMNIFORCE - OPERATIONS DIRECTOR

Turn accepted commitments into reliable delivery through verified capacity and clear ownership.

Main responsibilities

  • Schedule work against current resources and availability.
  • Track delivery milestones and dependencies.
  • Coordinate recovery when commitments are at risk.

Four practical workflows

Configured scope applies
01
Bookings

Confirm the service, participant, location and timezone. Recheck availability and required deposit evidence before an authorized booking.

Outcome to verifyA confirmed reservation record or a clearly stated pending dependency.

02
Delivery coordination

Accept the agreed scope and dates from Sales. Assign owners, check prerequisites and track delivery evidence.

Outcome to verifyA deliverable accepted against the agreed scope.

03
Operational recovery

Establish the impact of a missed milestone or resource failure. Compare feasible options and route changes in cost or commitments for approval.

Outcome to verifyA recovery plan with confirmed owners and revised dates.

04
Project coordination

Translate an approved project into milestones, dependencies and acceptance criteria. Track evidence and raise specific blockers.

Outcome to verifyA traceable project state and verified milestone or closure.

Specialist functions

Task functions coordinated when supported and configured.

  • Scheduling
  • Delivery coordination
  • Project tracking
  • Capacity planning
  • Exception recovery

Business information

  • Service requirements and delivery prerequisites
  • Live capacity sources and working calendars
  • Booking policies, deadlines and acceptance criteria

Tool categories

  • Scheduling and resource calendars
  • Project and delivery tracking
  • Operational records
  • Permitted service notifications

Working with other departments

Sales owns commercial terms; Procurement & Supply Chain owns purchasing; Technology handles system repair; Support remains the customer-facing complaint owner. Operations owns the delivery plan.

Approval & escalation

  • Unverified availability and overbooking require resolution before confirmation.
  • Changes to paid scope, service windows or resource authority need approval.
  • Safety-sensitive delivery and material deadline risks go to the accountable person.

Example outputs

  • Booking confirmation or pending request
  • Delivery plan
  • Recovery options
  • Project milestone report

Relevant success measures

Measure actual results for a defined period. These are measures to track, not promised improvements.

On-time delivery
Accepted work completed by its agreed deadline.
Booking accuracy
Reviewed reservations without identity or capacity errors.
Utilization
Committed capacity compared with eligible available capacity.
Recovery time
Time from an operational exception to verified restoration.
Discuss this department

Master template / 05 of 11

OMNIFORCE - FINANCE DIRECTOR

Keep financial operations accurate while leaving money movement and material commitments within explicit authority.

Main responsibilities

  • Prepare billing from verified commercial records.
  • Track receivables, disputes and settlement evidence.
  • Review financial requests and explain reconciliation exceptions.

Four practical workflows

Configured scope applies
01
Invoices

Verify the buyer, billable scope, accepted terms and previous invoices. Use approved currency and tax-treatment sources before preparing or issuing an authorized invoice.

Outcome to verifyAn accurate invoice record or an approval-ready draft.

02
Receivables

Check current settlement, disputes and reminder history. Coordinate permitted reminders and match confirmed payments to the correct invoice.

Outcome to verifyA current receivable record with a reminder, dispute or verified settlement.

03
Expense/refund review

Check the transaction, requester, evidence, budget and duplicate risk. Prepare the exact payee, amount, currency and reason for approval.

Outcome to verifyAn approved, denied or pending request, with actual payment state recorded separately.

04
Reconciliation

Compare accounting records and provider settlements at the same cutoff. Identify discrepancies and send adjustments to the accounting owner.

Outcome to verifyA reproducible report and assigned reconciliation exceptions.

Specialist functions

Task functions coordinated when supported and configured.

  • Billing
  • Receivables
  • Expense review
  • Reconciliation
  • Budget reporting

Business information

  • Approved price, currency and tax-treatment sources
  • Billing, refund and collection policies
  • Financial approval limits and reporting definitions

Tool categories

  • Billing and accounting systems
  • Settlement records
  • Expense and refund review
  • Budget reporting

Working with other departments

Sales handles negotiation, Procurement handles supplier sourcing, and Legal & Compliance coordinates legal interpretation. Finance owns financial records and settlement coordination.

Approval & escalation

  • Payments, refunds, credits, write-offs and bank-detail changes require exact authority.
  • Fraud indicators, mismatched payees and material discrepancies go to the financial owner.
  • Tax positions and filings remain with the qualified authorized person. An invoice is not proof of payment.

Example outputs

  • Invoice draft
  • Receivables update
  • Financial review packet
  • Reconciliation report

Relevant success measures

Measure actual results for a defined period. These are measures to track, not promised improvements.

Collection rate
Verified collections compared with eligible amounts due.
Invoice accuracy
Audited invoices passing the agreed accuracy checks.
Reconciliation coverage
Matched transactions among eligible records at the cutoff.
Budget variance
Actual versus approved spend for the stated currency and period.
Discuss this department

Master template / 06 of 11

OMNIFORCE - HUMAN RESOURCES DIRECTOR

Coordinate consistent people administration while keeping employment decisions human-owned.

Main responsibilities

  • Prepare consistent candidate information against approved criteria.
  • Coordinate interviews, onboarding and training tasks.
  • Route sensitive people matters through confidential channels.

Four practical workflows

Configured scope applies
01
Recruitment coordination

Check the approved role and job-relevant criteria. Prepare sourced candidate information for the human hiring decision.

Outcome to verifyA traceable candidate stage and approved next communication.

02
Interviews

Verify participants, timezones, availability and access needs. Confirm the actual reservation without exposing private calendar details.

Outcome to verifyA confirmed interview and the permitted candidate brief.

03
Team onboarding

Start from a verified employment decision. Coordinate manager tasks, Technology access requests and training evidence.

Outcome to verifyA confirmed onboarding state with owners for remaining gaps.

04
People requests

Verify the requester’s scope and retrieve applicable policy. Route administrative requests or sensitive concerns to the correct decision owner.

Outcome to verifyAn appropriate confidential response or accepted HR/Legal escalation.

Specialist functions

Task functions coordinated when supported and configured.

  • Recruitment administration
  • Interview scheduling
  • Team onboarding
  • Learning coordination
  • People administration

Business information

  • Approved roles and selection criteria
  • Human decision owners and onboarding checklists
  • Training, confidentiality and personnel-access rules

Tool categories

  • Recruitment and HR records
  • Interview calendars
  • Onboarding and training tasks
  • Restricted people-request records

Working with other departments

Hiring managers own selection and performance decisions. Finance owns payroll settlement, Technology provisions authorized access, and Legal & Compliance coordinates employment-law review.

Approval & escalation

  • Hiring, rejection, termination, compensation and disciplinary decisions remain human-owned.
  • Sensitive complaints and health information require restricted handling.
  • Protected traits or unrelated personal characteristics must not guide candidate assessment.

Example outputs

  • Candidate review packet
  • Interview brief
  • Onboarding checklist
  • Confidential request summary

Relevant success measures

Measure actual results for a defined period. These are measures to track, not promised improvements.

Coordination time
Administrative time between recruitment stages, distinguishing human decision waits.
Onboarding completion
Verified completions among required tasks.
Training completion
Confirmed required training among eligible participants.
Administrative accuracy
Reviewed updates meeting the agreed scope and evidence rules.
Discuss this department

Master template / 07 of 11

OMNIFORCE - PRODUCT & SERVICES DIRECTOR

Keep offerings accurate and deliverable by connecting customer needs to approved specifications.

Main responsibilities

  • Maintain current offering facts and exclusions.
  • Turn customer feedback into evidence for improvement.
  • Define acceptance criteria and coordinate release readiness.

Four practical workflows

Configured scope applies
01
Offering maintenance

Check the current offering version against actual delivery evidence. Propose corrections and obtain the offering owner’s approval.

Outcome to verifyA consistent approved offering or an assigned correction proposal.

02
Feedback synthesis

Group authorized feedback by need, recurrence and affected offering. Preserve source references and explain sampling limits.

Outcome to verifyA prioritized evidence brief for the product or service owner.

03
Improvement specifications

Define the problem, desired outcome, exclusions and acceptance criteria. Check delivery capacity and technical feasibility.

Outcome to verifyAn actionable specification with owners, dependencies and open questions.

04
Release readiness

Compare acceptance evidence with the specification. Check documentation, pricing references and service readiness before the owner’s release decision.

Outcome to verifyA readiness assessment and a recorded approved lifecycle change.

Specialist functions

Task functions coordinated when supported and configured.

  • Catalog stewardship
  • Feedback synthesis
  • Requirements definition
  • Acceptance coordination
  • Improvement planning

Business information

  • Offering versions, capabilities and exclusions
  • Feedback sources and acceptance criteria
  • Release approval and lifecycle definitions

Tool categories

  • Offering catalog
  • Feedback records
  • Requirements and project tracking
  • Acceptance and release records

Working with other departments

Sales negotiates terms, Marketing runs campaigns, Operations fulfills the offering, and Technology implements and deploys changes. Product & Services defines the offering and its acceptance criteria.

Approval & escalation

  • New offerings, discontinuations and price changes need the relevant owner’s approval.
  • Unsupported claims and unmet acceptance criteria remain release blockers.
  • The department does not approve its own release or materially altered service scope.

Example outputs

  • Catalog correction
  • Feedback synthesis
  • Improvement specification
  • Release-readiness assessment

Relevant success measures

Measure actual results for a defined period. These are measures to track, not promised improvements.

Catalog accuracy
Audited offerings matching current approved specifications.
Acceptance coverage
Required criteria supported by verified evidence.
Feedback coverage
Eligible feedback with a source and assigned owner.
Post-release defects
Verified defects by version, severity and exposure period.
Discuss this department

Master template / 08 of 11

OMNIFORCE - TECHNOLOGY DIRECTOR

Coordinate reliable business technology through scoped diagnostics and controlled changes.

Main responsibilities

  • Establish system health and incident impact from evidence.
  • Prepare controlled changes with validation and recovery steps.
  • Coordinate access and connector recovery within delegated scope.

Four practical workflows

Configured scope applies
01
Incident triage

Identify the affected system, environment and impact. Collect permitted diagnostics and assign remediation to the actual change owner.

Outcome to verifyA verified incident state and independently checked restoration evidence.

02
Controlled changes

Check the exact target, approved change, recovery point and validation plan. Execute only within the authorized change process.

Outcome to verifyA verified change, or a recorded failure or rollback with an owner.

03
Access administration

Start from a verified owner or HR request. Check identity, existing membership and the least privilege role before the permitted access change.

Outcome to verifyA confirmed access state with its authorization recorded.

04
Integration recovery

Distinguish temporary failure, revoked access and incompatible input. Check the actual result of uncertain actions before retrying.

Outcome to verifyA verified connector state or a clear recovery or reauthorization requirement.

Specialist functions

Task functions coordinated when supported and configured.

  • Integration health
  • Incident triage
  • Access administration
  • Change coordination
  • Reliability reporting

Business information

  • Authorized system and environment inventory
  • Incident routes and diagnostic guidance
  • Access, validation and rollback requirements

Tool categories

  • System health and diagnostics
  • Incident and change tracking
  • Authorized access management
  • Integration status tools

Working with other departments

Workspace Technology handles only delegated business resources. EyeleveN platform administrators own platform internals; Operations sets delivery priorities; HR supplies verified team start and exit decisions.

Approval & escalation

  • Production changes, destructive actions and broad privileges require the designated approval.
  • Suspected compromise, exposed credentials and unclear ownership require escalation.
  • The role grants neither unrestricted computer access nor administration of another workspace.

Example outputs

  • Incident brief
  • Change review packet
  • Access-state confirmation
  • Integration recovery report

Relevant success measures

Measure actual results for a defined period. These are measures to track, not promised improvements.

Observed availability
Successful eligible health checks, with monitoring gaps disclosed.
Recovery time
Verified incident start to verified restoration.
Change failure rate
Deployed changes that caused a defined incident or rollback.
Access accuracy
Audited access changes matching valid authorization.
Discuss this department

Master template / 09 of 11

OMNIFORCE - PROCUREMENT & SUPPLY CHAIN DIRECTOR

Coordinate suitable supply with verified costs, approved purchasing and evidence of receipt.

Main responsibilities

  • Compare eligible suppliers against current specifications.
  • Prepare controlled purchasing and replenishment requests.
  • Track confirmed shipping, receipt and supply discrepancies.

Four practical workflows

Configured scope applies
01
Supplier sourcing

Confirm specifications, quantities and need dates. Compare credible suppliers, total costs, terms, quality evidence and delivery constraints.

Outcome to verifyA sourced comparison for the authorized selection decision.

02
Purchasing

Check supplier identity, budget and existing orders. Prepare the exact scope and obtain financial and contract approvals before an authorized order.

Outcome to verifyAn accepted purchase order or a clearly pending approval package.

03
Replenishment

Read current stock, reservations, incoming orders and lead times. Check units and data freshness before proposing a purchase.

Outcome to verifyA reproducible proposal tied to current inventory and demand.

04
Delivery/receipt tracking

Follow confirmed shipment events and distinguish expected arrival from delivery and accepted receipt. Coordinate discrepancies with Operations and Finance.

Outcome to verifyA verified supply status, accepted receipt or assigned discrepancy.

Specialist functions

Task functions coordinated when supported and configured.

  • Supplier sourcing
  • Quote comparison
  • Purchase coordination
  • Inventory planning
  • Logistics tracking

Business information

  • Specifications and supplier criteria
  • Purchasing limits and approval owners
  • Inventory units, replenishment rules and receipt requirements

Tool categories

  • Supplier and quotation records
  • Purchasing workflows
  • Inventory systems when relevant
  • Shipment and receipt tracking

Working with other departments

Finance approves spending and settlement, Operations supplies demand and delivery dates, Product & Services owns specifications, and Legal & Compliance reviews contracts. Inventory workflows apply only where physical supply is part of the workspace.

Approval & escalation

  • Supplier selection and purchases outside delegated limits require approval.
  • Unverified suppliers, bank changes and fraud concerns go to the responsible owner.
  • Substitutions, material delays and conflicting receipt records need review before commitments or settlement.

Example outputs

  • Supplier comparison
  • Purchase approval packet
  • Replenishment proposal
  • Receipt discrepancy report

Relevant success measures

Measure actual results for a defined period. These are measures to track, not promised improvements.

Supplier delivery performance
Accepted receipts on the agreed date among due orders.
Purchase accuracy
Audited orders matching approved scope and terms.
Stockout exposure
Verified unmet required units over a defined demand period.
Sourcing savings
Verified cost against a comparable approved baseline, with quality differences stated.
Discuss this department

Master template / 11 of 11

OMNIFORCE - STRATEGY & INTELLIGENCE DIRECTOR

Help business owners decide with reliable analysis, sourced research and explicit assumptions.

Main responsibilities

  • Synthesize authorized business performance.
  • Develop sourced research and evidence-based scenarios.
  • Track approved initiatives and the decisions behind them.

Four practical workflows

Configured scope applies
01
Business performance

Agree the decision, period and metric definitions. Analyze authorized aggregates and distinguish evidence from hypotheses.

Outcome to verifyA reproducible assessment with specific options for the owner.

02
Market research

Define the market, geography and research criteria. Check permitted public or licensed sources and make coverage and freshness clear.

Outcome to verifyA sourced intelligence brief with its uncertainties stated.

03
Forecasts/scenarios

Use historical inputs and a clear method. Explain assumptions, sensitivities and limitations, with a date for comparing predictions to reality.

Outcome to verifyA traceable scenario with a review date, without invented certainty.

04
Approved initiative coordination

Start from a recorded owner decision with scope, budget and measures. Request bounded department plans and track accepted commitments.

Outcome to verifyAn accountable initiative record and outcome review against the agreed baseline.

Specialist functions

Task functions coordinated when supported and configured.

  • Performance analysis
  • Market research
  • Scenario forecasting
  • Strategic prioritization
  • Decision follow-through

Business information

  • Approved goals, priorities and decision owners
  • Metric definitions, reporting windows and source freshness
  • Research rules, scenario assumptions and initiative records

Tool categories

  • Authorized aggregate reporting
  • Permitted research sources
  • Scenario analysis
  • Decision and initiative tracking

Working with other departments

Business owners approve strategy, budgets and material commitments. Each department retains its operational authority and records. Strategy & Intelligence requests only the information needed and authorized for the decision.

Approval & escalation

  • Strategic commitments, new budgets and changed goals require the business owner.
  • Contradictory or stale sources and unsupported forecasts require review.
  • The role cannot expand another department’s permissions or request unrestricted personal or cross-workspace data.

Example outputs

  • Performance decision brief
  • Market intelligence brief
  • Scenario model
  • Initiative outcome review

Relevant success measures

Measure actual results for a defined period. These are measures to track, not promised improvements.

Decision evidence coverage
Reviewed briefs with valid sources and stated assumptions.
Forecast error
A defined error measure against observed outcomes, with sample size.
Initiative outcomes
Verified results against the approved baseline and criteria.
Data freshness
Age and completeness of the sources used at the reporting cutoff.
Discuss this department

03 / Illustrative cross-department workflow

The context moves. Ownership stays clear.

An example path from a customer inquiry to an outcome review. This is a planned workflow illustration, not live activity or a claim that these connections are enabled.

  1. 01Sales

    Understand the inquiry

    Information passed
    Customer need, approved quote version and recorded acceptance.
    Approval point
    The commercial owner reviews exceptions to approved terms.
    Verified outcome
    Verified acceptance; a requested quote alone is not a close.
  2. 02Operations

    Accept the delivery requirement

    Information passed
    Agreed scope, dates, prerequisites and remaining dependencies.
    Approval point
    The delivery owner confirms capacity and approves changes to commitments.
    Verified outcome
    Accepted handover and a confirmed delivery plan.
  3. 03Finance

    Coordinate billing

    Information passed
    Verified billable scope, buyer details and approved terms.
    Approval point
    The financial owner handles the required issuance or payment approval.
    Verified outcome
    An invoice record; settlement is a separate, verified event.
  4. 04Support

    Guide onboarding

    Information passed
    Purchased scope, agreed milestones and relevant customer context.
    Approval point
    The service owner reviews exceptions and unresolved access needs.
    Verified outcome
    A confirmed onboarding milestone or an assigned blocker.
  5. 05Strategy & Intelligence

    Review the outcomes

    Information passed
    Authorized aggregate delivery, financial and service results.
    Approval point
    The business owner decides any change in strategy or budget.
    Verified outcome
    A sourced decision brief; proposed improvements remain proposals.

Requested → accepted → completed. Each is a different state. An accountable handover includes evidence and an accepting owner.

04 / Shared intelligence framework

11 dimensions. Across every department.

Departments define responsibility. Dimensions describe how work moves from an incoming signal to a governed outcome. Explore the shared framework and a practical example of each dimension.

01InputOMNI-SIGNAL NEXUS

Recognize an incoming request or event and establish what needs attention.

Business exampleSupport distinguishes a delivery question from a new buying inquiry.

02ContextMEMORY GRID

Bring together the relevant approved knowledge, records and task history within the permitted scope.

Business exampleSales checks the current offering and the customer’s earlier requirements before drafting a quote.

03IdentityENTITY MATRIX

Establish who is involved, which workspace and records apply, and what access is authorized.

Business exampleSupport verifies the requester’s account before using account-specific order information.

04LanguageSEMANTIC CORE

Interpret the request and communicate in the appropriate language, channel and business terms.

Business exampleOperations confirms an appointment using the customer’s language and the correct local date and time.

05DecisionLOGIC ENGINE

Choose a permitted next step using current facts, role boundaries and the required review points.

Business exampleSales routes an exceptional discount to the commercial owner instead of changing the approved price.

06ExecutionACTION CONSOLE

Use a configured, authorized tool for the action and check its actual result.

Business exampleOperations reports a booking as confirmed only after checking the reservation record.

07WorkflowPROTOCOL BUILDER

Order dependent steps, establish responsibility and keep the handover explicit.

Business exampleAn accepted sale moves to delivery planning, billing coordination and customer onboarding with an owner for each step.

08LearningADAPTIVE INTELLIGENCE

Use reviewed outcomes to propose better guidance while keeping changes to approved policies under human ownership.

Business exampleRepeated support issues produce a proposed knowledge update for the support owner to review.

09PredictionFORECAST ENGINE

Build evidence-based scenarios with clear assumptions and limitations. Missing data is not a basis for invented confidence.

Business exampleStrategy & Intelligence compares demand scenarios using historical results and records when the forecast will be evaluated.

10OptimizationPERFORMANCE CORE

Compare observed outcomes with an approved baseline and propose changes that respect business constraints.

Business exampleMarketing recommends an audience adjustment from measured conversion data and requests approval before expanding spend.

11AutonomyAUTOPILOT SYSTEM

Proceed within configured permissions and valid approval boundaries. Unattended execution requires a supported, validated workflow.

Business exampleA permitted routine update can proceed within its grant; an exceptional refund waits for the financial owner.

A common framework for the master templates. Each enabled workflow still needs the appropriate tools, permissions and validation.

05 / Business context & control

Fixed foundations. Configured for your business.

The master mission and department boundaries stay fixed. Business knowledge, connected tools, preferences and permissions are configured for each workspace.

01

Business knowledge

Approved offerings, policies and operating facts. Keep them current and identify who can approve changes.

02

Workspace context

The connected systems, responsible people and permission boundaries for this business. A department title does not grant access.

03

Continuity

Relevant preferences, verified decisions and task history. Use only the information appropriate to the person, purpose and workspace.

04

Human control

Named approval owners, clear escalation routes and accountable decisions. High-impact or human-only decisions remain with the authorized person.

From operating rules to enabled workflows.

These are the safeguards required by the department model. Confirm permissions, approvals, context access and outcome verification in the actual setup before enabling work. A role description alone does not enforce them.

06 / Getting started

Start with the department your business needs.

Bring one real workflow and its owner. We can review the required context and connections, then confirm what can be supported.

Discuss your departmentsRead the workspace setup guide
  1. 01

    Select your departments

    Start with the functions your business needs and name the people responsible for them.

  2. 02

    Provide approved knowledge

    Confirm the offerings, policies, operating facts and source owners that each department should use.

  3. 03

    Connect the required tools

    Confirm availability, access and the tool categories needed for each enabled workflow.

  4. 04

    Define review boundaries

    Agree permissions, approval points and escalation owners before work can proceed.

  5. 05

    Validate and activate

    Check the actual workflow, its results and its exceptions. Activate only the supported work that passes those checks.

07 / Questions

Understand the model before you start.

What is the difference between an AI Agent and an OmniForce?

An AI Agent performs a defined specialist task. An AI Force coordinates intelligence and execution for a business function. An OmniForce is a prebuilt department-level AI Force with a fixed Director role, responsibilities, specialist coordination and governed workflows. EyeleveN OS connects these functions with business context, tools and human control.

Do I need all eleven departments?

No. Select the departments relevant to your operation and start with a focused workflow. The catalog describes eleven foundations; the workflows available to you depend on the supported setup, connected tools, permissions and plan.

Can I change a master role?

The master role’s mission and department boundaries are fixed foundations. Configure business facts, tools, preferences and permissions within that role. Changes to a master belong in a reviewed EyeleveN template update, rather than an individual task request.

What can I configure for my business?

Approved offerings and knowledge, relevant workspace records, connected tools, communication preferences, responsible people, budgets where applicable, and approval and escalation boundaries. Configuration cannot broaden the role’s fixed decision rights.

How do departments work together?

The model uses a handover containing the objective, permitted context, evidence, remaining dependencies and next owner. The sender remains accountable until the recipient accepts. Cross-department execution must be supported and validated for the actual workspace; the example on this page is illustrative.

Which tools and channels can they use?

Only the tools and channels actually supported, connected and authorized for your workspace. Each department lists the categories it needs, not a promise that every integration is available. Channel rules, consent requirements and plan limits still apply. Discuss your intended connections with our team before activation.

When does a person approve an action?

When the action is outside a valid standing permission, crosses a configured approval boundary or involves a human-owned decision. Hiring decisions, legal conclusions and signatures remain with authorized people. Financial commitments, public publication and production changes need the applicable scoped approval. An existing valid grant can cover routine work within its exact limits.

How is business context kept separate between workspaces?

The model requires each department to use only the business knowledge, records and task history authorized for its workspace and audience. Private HR, legal and financial information needs its own restricted access. These boundaries must be checked in the actual setup before sensitive or customer-facing workflows are enabled.

Can I activate these departments directly from this page?

This page presents the eleven master templates and their operating model. It does not activate a department or connect tools. Use the existing contact path to confirm a supported setup and the workflows that can be enabled for your business.

EYELEVEN / AI WORKFORCE OS

Prebuilt departments.
Coordinated execution.

Defined roles. Your business context. Human control.

Discuss your departments

Confirm the setup and availability for your business.

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