Questions interrupt intent
Sizing, compatibility, delivery, and returns can pause a purchase when an answer is not available.
Eyeleven / E-commerce
Turn product questions into confident purchases.
Guide decisions, continue eligible checkouts, and support customers with one supervised AI workforce.
01 / Operational challenges
Keep the context. Close the gaps.
Checkout context gets lost
A useful follow-up needs the customer's question and consent, not another generic campaign message.
Routine support absorbs the team
Order status and policy questions repeat while exceptions wait for experienced staff.
02 / Example functions
The work, clearly divided.
Industry-specific workflow examples. The eleven OmniForce Director templates define department responsibility; your workspace defines which tasks are enabled.
Workflow / 01
Commerce Guide
Answers from approved catalog and policy knowledge.
- Product discovery
- Compatibility questions
- Policy guidance
Workflow / 02
Checkout Recovery
Continues eligible conversations when a buyer leaves with an unresolved question.
- Consent check
- Question follow-up
- Payment-link handoff
Workflow / 03
Order Support
Handles routine post-purchase requests and routes exceptions.
- Order lookup
- Returns guidance
- Human escalation
Explore the 11 master departments ↗ to see their responsibilities and approval boundaries.
03 / Customer journey
From a product question to the right next step.
An illustrative workflow. No customer operation is running and no action is being sent.
The incoming request
A shopper asks whether a backpack fits a work laptop and can arrive before a trip.
Step 01 · Customer
Understand
Capture device size, preferred color, destination, and timing.
Control point
Do not infer compatibility from an incomplete product record.
Step 02 · Commerce Guide
Check
Read the approved catalog and delivery policy for a matching option.
Control point
Use connected facts only. Mark unknown stock or delivery details.
Step 03 · Workflow
Continue
Offer the approved next step, such as a product page or checkout link.
Control point
Confirm channel consent and timing before follow-up.
Step 04 · Team
Escalate
Route delivery exceptions with the product and customer context attached.
Control point
A person confirms commitments that the connected systems cannot verify.
04 / Capabilities and connections
Context travels with the work.
AI AgentsAI ForcesOmniForcesEyeleveN OS
WhatsApp Business
Receive and continue eligible customer conversations.
Catalog knowledge
Ground answers in the products and policies you approve.
Workflow routing
Apply consent, timing, and exception rules before an action.
CRM and team handoff
Keep context when an exception reaches a person.
Available actions depend on your plan, connected tools, channel permissions and configured approval rules.
05 / Operational outcomes
A clearer way to operate.
The intended outcomes of a configured workflow, not measured customer results.
Clearer buying decisions
Customers get relevant facts while their purchase intent is still active.
Consistent support
Routine answers follow the same approved catalog and policy sources.
Better exception context
Staff receive the question, order context, and attempted resolution together.
06 / Inside the OS
Supervision stays visible.
Keep workflow state, approved knowledge and human handoff in the same operating environment.
Eyeleven / WorkspaceExample workspace interface · demonstration data
07 / Industry FAQ
E-commerce, explained.
Can this workflow recommend any product?
Recommendations must come from the connected catalog and the rules you approve. Missing facts should be disclosed or routed to the team.
Does it send checkout messages automatically?
Only after you configure consent, timing, templates, and channel rules. The page demonstrates a workflow, not an active campaign.
How does a person take over?
Your team defines the handoff conditions. When one is met, the workflow pauses and passes the conversation with its context intact.
What is needed before launch?
Bring the catalog source, support policies, channel account, escalation owners, and one focused workflow for review.
Explore more
Connected work, across industries.
CommerceRetail
Guide product discovery, coordinate collection requests, and keep stock and exception decisions verified.
Explore the workflow
Care & wellnessHealthcare & clinics
Coordinate information and appointment requests while clinical decisions remain with qualified professionals.
Explore the workflow
Property & operationsReal estate
Qualify intent, guide buyers through approved listings, and prepare each viewing handoff for an agent.
Explore the workflowE-commerce · Eyeleven AI Workforce OS
Start with one workflow.
Build from there.
Connect its approved knowledge, define the handoff, and give your first OmniForce a clear role.