Enquiries peak during service
Reservation and event questions arrive when the front-of-house team is serving guests.
Eyeleven / Restaurants
Keep reservation enquiries moving during service.
Coordinate tables and events while menu, allergy, and exception decisions stay with your restaurant team.
01 / Operational challenges
Keep the context. Close the gaps.
Group requests need more context
Date, party size, seating, menu needs, and occasion determine the right next step.
Allergy questions require care
Approved information can help, but the restaurant must confirm ingredients and safety decisions.
02 / Example functions
The work, clearly divided.
Industry-specific workflow examples. The eleven OmniForce Director templates define department responsibility; your workspace defines which tasks are enabled.
Workflow / 01
Reservation Coordinator
Collects party details and checks the configured table path.
- Party and time
- Availability request
- Confirmation rules
Workflow / 02
Event Enquiry
Builds a complete private-event brief for the events team.
- Occasion and size
- Menu preferences
- Coordinator handoff
Workflow / 03
Guest Information
Answers approved policy and menu questions, then routes safety concerns.
- Hours and access
- Menu guidance
- Allergy escalation
Explore the 11 master departments ↗ to see their responsibilities and approval boundaries.
03 / Customer journey
From a group request to a complete event brief.
An illustrative workflow. No customer operation is running and no action is being sent.
The incoming request
A guest asks about a birthday dinner for a group with dietary requirements.
Step 01 · Guest
Capture
Collect date, time, party size, occasion, and dietary questions.
Control point
Avoid treating a dietary preference as an allergy assessment.
Step 02 · Reservation workflow
Check
Read the approved reservation and event rules.
Control point
Do not confirm availability without the configured source.
Step 03 · Workflow
Prepare
Create the group brief and route it to the correct restaurant owner.
Control point
Keep allergy questions visibly unresolved.
Step 04 · Restaurant team
Confirm
Confirm availability, menu details, and any safety-sensitive request.
Control point
Staff own ingredient and cross-contact commitments.
04 / Capabilities and connections
Context travels with the work.
AI AgentsAI ForcesOmniForcesEyeleveN OS
WhatsApp Business
Receive guest and event enquiries.
Restaurant knowledge
Use approved hours, policies, menu, and event information.
Reservation calendar
Coordinate requests only through reviewed availability.
Team routing
Send group, allergy, and exception questions to the responsible staff.
Available actions depend on your plan, connected tools, channel permissions and configured approval rules.
05 / Operational outcomes
A clearer way to operate.
The intended outcomes of a configured workflow, not measured customer results.
Complete reservation requests
Party details and open questions arrive together.
Focused front-of-house work
Routine questions are answered from approved information during service.
Safer exception handling
Allergy and special-event commitments remain with the restaurant team.
06 / Inside the OS
Supervision stays visible.
Keep workflow state, approved knowledge and human handoff in the same operating environment.
Eyeleven / WorkspaceExample workspace interface · demonstration data
07 / Industry FAQ
Restaurants, explained.
Can it confirm allergen safety?
No. It can share approved menu information and route the question. Restaurant staff must confirm ingredients and cross-contact risks.
Can it book a table?
Only when reviewed reservation access and restaurant rules support confirmation. Otherwise it gathers the request for staff.
How does a person take over?
Your team defines the handoff conditions. When one is met, the workflow pauses and passes the conversation with its context intact.
What is needed before launch?
Bring the reservation rules, menu and policy content, event process, scheduling access, and staff escalation owners.
Explore more
Connected work, across industries.
Travel & hospitalityTravel agencies
Qualify travel intent, guide package discovery, and coordinate quote follow-up with advisor supervision.
Explore the workflow
Travel & hospitalityVacation rentals
Guide booking enquiries, prepare arrivals, and route on-stay exceptions with host supervision.
Explore the workflow
CommerceE-commerce
Guide decisions, continue eligible checkouts, and support customers with one supervised AI workforce.
Explore the workflowRestaurants · Eyeleven AI Workforce OS
Start with one workflow.
Build from there.
Connect its approved knowledge, define the handoff, and give your first OmniForce a clear role.