Project enquiries lack scope
Site, stage, trade, timing, and decision owner need structure before anyone can respond well.
Eyeleven / Construction
Connect project questions to accountable action.
Structure enquiries, coordinate site tasks, and keep safety, scope, and commercial decisions with responsible teams.
01 / Operational challenges
Keep the context. Close the gaps.
Questions scatter across channels
Requests, photos, and open decisions can lose ownership between office and site.
Safety and variation decisions need authority
Automation must route risk, scope, and commercial changes to responsible people.
02 / Example functions
The work, clearly divided.
Industry-specific workflow examples. The eleven OmniForce Director templates define department responsibility; your workspace defines which tasks are enabled.
Workflow / 01
Project Intake
Structures new project and supplier enquiries.
- Scope capture
- Site and timing
- Owner routing
Workflow / 02
Site Coordination
Creates tasks from approved operational requests.
- Request classification
- Task assignment
- Status follow-up
Workflow / 03
Exception Handoff
Routes safety, variation, and commercial decisions.
- Risk flag
- Variation context
- Supervisor takeover
Explore the 11 master departments ↗ to see their responsibilities and approval boundaries.
03 / Customer journey
From a site request to an owned next action.
An illustrative workflow. No customer operation is running and no action is being sent.
The incoming request
A subcontractor reports an access issue that may affect the next scheduled task.
Step 01 · Site contact
Capture
Record project, location, issue, timing, and available evidence.
Control point
Do not treat the channel as an emergency safety system.
Step 02 · Coordination workflow
Classify
Apply the approved request categories and ownership rules.
Control point
Flag safety or scope uncertainty immediately.
Step 03 · Workflow
Assign
Create the task and attach the request context to the responsible owner.
Control point
Do not issue technical directions.
Step 04 · Supervisor
Decide
Assess safety, sequencing, scope, and commercial impact.
Control point
Authorized people own site instructions and approvals.
04 / Capabilities and connections
Context travels with the work.
AI AgentsAI ForcesOmniForcesEyeleveN OS
WhatsApp Business
Receive approved field and supplier requests.
Project knowledge
Use approved project and process information.
Tasks
Assign operational follow-up with context.
Supervisor routing
Escalate safety, scope, and commercial decisions.
Available actions depend on your plan, connected tools, channel permissions and configured approval rules.
05 / Operational outcomes
A clearer way to operate.
The intended outcomes of a configured workflow, not measured customer results.
Clear request ownership
Project and site context follows the assigned action.
Visible exceptions
Safety and scope uncertainty is separated from routine coordination.
Connected field context
Office and site teams see the same request summary.
06 / Inside the OS
Supervision stays visible.
Keep workflow state, approved knowledge and human handoff in the same operating environment.
Eyeleven / WorkspaceExample workspace interface · demonstration data
07 / Industry FAQ
Construction, explained.
Can it issue site instructions?
No. It can structure and route requests. Technical, safety, scope, and commercial instructions remain with authorized people.
Is this an emergency reporting channel?
No. Sites must keep their established emergency and safety procedures. This workflow cannot replace them.
How does a person take over?
Your team defines the handoff conditions. When one is met, the workflow pauses and passes the conversation with its context intact.
What is needed before launch?
Bring project request categories, approved knowledge, task ownership, safety boundaries, and supervisor escalation paths.
Explore more
Connected work, across industries.
Property & operationsReal estate
Qualify intent, guide buyers through approved listings, and prepare each viewing handoff for an agent.
Explore the workflow
Property & operationsLogistics
Handle routine status questions, collect exception context, and keep dispatch decisions with your operations team.
Explore the workflow
CommerceE-commerce
Guide decisions, continue eligible checkouts, and support customers with one supervised AI workforce.
Explore the workflowConstruction · Eyeleven AI Workforce OS
Start with one workflow.
Build from there.
Connect its approved knowledge, define the handoff, and give your first OmniForce a clear role.