Status questions repeat
Customers and partners need clear information without occupying dispatch for every routine check.
Eyeleven / Logistics
Turn shipment questions into operational next steps.
Handle routine status questions, collect exception context, and keep dispatch decisions with your operations team.
01 / Operational challenges
Keep the context. Close the gaps.
Exceptions arrive without context
Shipment, location, timing, impact, and contact details are needed before operations can act.
Operational promises need verification
Revised arrival times and recovery plans require current data and dispatch approval.
02 / Example functions
The work, clearly divided.
Industry-specific workflow examples. The eleven OmniForce Director templates define department responsibility; your workspace defines which tasks are enabled.
Workflow / 01
Shipment Information
Answers routine status questions from approved tracking data.
- Reference lookup
- Status explanation
- Document guidance
Workflow / 02
Exception Intake
Collects the facts operations needs to assess a disruption.
- Shipment context
- Impact capture
- Priority routing
Workflow / 03
Dispatch Handoff
Routes revised commitments and operational decisions.
- Exception summary
- Owner assignment
- Customer follow-up
Explore the 11 master departments ↗ to see their responsibilities and approval boundaries.
03 / Customer journey
From a delay question to a dispatch-owned case.
An illustrative workflow. No customer operation is running and no action is being sent.
The incoming request
A customer asks about a delayed shipment needed for a scheduled installation.
Step 01 · Customer
Identify
Capture shipment reference, location, impact, and required timing.
Control point
Do not expose shipment data without the approved verification step.
Step 02 · Shipment workflow
Check
Read the approved tracking state and identify missing information.
Control point
Do not invent a revised arrival time.
Step 03 · Workflow
Route
Create an exception case with impact and customer context.
Control point
Apply the operation's priority and ownership rules.
Step 04 · Dispatch team
Decide
Confirm the recovery plan and communicate any revised commitment.
Control point
Operations owns routing and delivery promises.
04 / Capabilities and connections
Context travels with the work.
AI AgentsAI ForcesOmniForcesEyeleveN OS
Tracking data
Use approved shipment status information.
WhatsApp Business
Handle eligible customer and partner questions.
Tasks
Create owned exception actions with context.
Dispatch routing
Escalate commitments and recovery decisions.
Available actions depend on your plan, connected tools, channel permissions and configured approval rules.
05 / Operational outcomes
A clearer way to operate.
The intended outcomes of a configured workflow, not measured customer results.
Consistent status answers
Routine information comes from the same approved source.
Complete exception cases
Impact and shipment context reach operations together.
Verified commitments
Dispatch confirms revised plans before they reach customers.
06 / Inside the OS
Supervision stays visible.
Keep workflow state, approved knowledge and human handoff in the same operating environment.
Eyeleven / WorkspaceExample workspace interface · demonstration data
07 / Industry FAQ
Logistics, explained.
Can it promise a delivery time?
Only a verified connected source and approved rule can support a status response. Revised commitments remain with operations.
How is shipment data protected?
Define identity checks, permitted fields, access, retention, and channel rules before exposing shipment information.
How does a person take over?
Your team defines the handoff conditions. When one is met, the workflow pauses and passes the conversation with its context intact.
What is needed before launch?
Bring shipment status sources, verification rules, exception categories, priority rules, and dispatch ownership.
Explore more
Connected work, across industries.
Property & operationsReal estate
Qualify intent, guide buyers through approved listings, and prepare each viewing handoff for an agent.
Explore the workflow
Property & operationsConstruction
Structure enquiries, coordinate site tasks, and keep safety, scope, and commercial decisions with responsible teams.
Explore the workflow
CommerceE-commerce
Guide decisions, continue eligible checkouts, and support customers with one supervised AI workforce.
Explore the workflowLogistics · Eyeleven AI Workforce OS
Start with one workflow.
Build from there.
Connect its approved knowledge, define the handoff, and give your first OmniForce a clear role.