Vehicle enquiries need qualification
Model, use, budget, financing, and timing determine the useful next conversation.
Eyeleven / Automotive
Give every vehicle enquiry a verified next step.
Qualify purchase and service intent, coordinate appointments, and route commitments to dealership staff.
01 / Operational challenges
Keep the context. Close the gaps.
Inventory and offers change
Availability, pricing, and promotions must come from a current approved source.
Service booking needs specifics
Vehicle, issue, urgency, and preferred time shape workshop coordination.
02 / Example functions
The work, clearly divided.
Industry-specific workflow examples. The eleven OmniForce Director templates define department responsibility; your workspace defines which tasks are enabled.
Workflow / 01
Vehicle Discovery
Structures buyer intent before a sales handoff.
- Model needs
- Budget context
- Test-drive request
Workflow / 02
Service Intake
Collects vehicle and service context for the workshop.
- Vehicle details
- Issue capture
- Appointment request
Workflow / 03
Dealership Handoff
Routes pricing, financing, and urgent service decisions.
- Sales routing
- Workshop escalation
- Context summary
Explore the 11 master departments ↗ to see their responsibilities and approval boundaries.
03 / Customer journey
From model interest to a prepared test-drive request.
An illustrative workflow. No customer operation is running and no action is being sent.
The incoming request
A buyer asks for an electric family vehicle and a weekend test drive.
Step 01 · Buyer
Qualify
Capture use, vehicle type, budget context, timing, and preferences.
Control point
Do not infer financing approval.
Step 02 · Vehicle workflow
Check
Use approved inventory details and mark availability for verification.
Control point
Never invent stock, price, or promotion terms.
Step 03 · Workflow
Coordinate
Collect preferred test-drive times and assign the request.
Control point
Confirmation requires dealership approval.
Step 04 · Sales advisor
Handoff
Confirm vehicle, offer details, and appointment with the buyer.
Control point
Staff own pricing, finance, and commitments.
04 / Capabilities and connections
Context travels with the work.
AI AgentsAI ForcesOmniForcesEyeleveN OS
Vehicle knowledge
Use approved inventory and model information.
WhatsApp Business
Handle buyer and service enquiries.
Calendar
Coordinate test drives and workshop requests.
CRM and team routing
Assign sales and service ownership with context.
Available actions depend on your plan, connected tools, channel permissions and configured approval rules.
05 / Operational outcomes
A clearer way to operate.
The intended outcomes of a configured workflow, not measured customer results.
Prepared sales conversations
Advisors see needs and open questions before responding.
Structured service intake
Workshop requests include vehicle and issue context.
Verified commitments
Staff confirm stock, pricing, and appointments.
06 / Inside the OS
Supervision stays visible.
Keep workflow state, approved knowledge and human handoff in the same operating environment.
Eyeleven / WorkspaceExample workspace interface · demonstration data
07 / Industry FAQ
Automotive, explained.
Can it quote a vehicle price?
It can share approved current information. Final pricing, promotions, trade-ins, and financing remain with dealership staff.
Can it assess a mechanical problem?
No. It can collect a customer's description and route urgent or technical questions to the workshop.
How does a person take over?
Your team defines the handoff conditions. When one is met, the workflow pauses and passes the conversation with its context intact.
What is needed before launch?
Bring current inventory, offer rules, service intake fields, scheduling access, and sales and workshop routing.
Explore more
Connected work, across industries.
Professional servicesEducation
Guide programme discovery, collect applicant context, and keep academic decisions with your admissions team.
Explore the workflow
Professional servicesProfessional services
Qualify scope, organize context, and route each opportunity to the specialist who should decide next.
Explore the workflow
Professional servicesFinancial services
Guide approved information and document preparation while regulated decisions remain with authorized professionals.
Explore the workflowAutomotive · Eyeleven AI Workforce OS
Start with one workflow.
Build from there.
Connect its approved knowledge, define the handoff, and give your first OmniForce a clear role.