Potential matters arrive unstructured
Matter type, parties, jurisdiction, deadlines, and goals need careful intake before review.
Eyeleven / Legal services
Prepare legal enquiries without crossing into advice.
Collect matter context, coordinate consultations, and keep conflict checks and legal judgement with your firm.
01 / Operational challenges
Keep the context. Close the gaps.
Conflict checks must happen first
A firm cannot assume it can act before responsible staff complete the established process.
Advice requires professional judgement
Administrative guidance must stop before analysis, strategy, or legal conclusions.
02 / Example functions
The work, clearly divided.
Industry-specific workflow examples. The eleven OmniForce Director templates define department responsibility; your workspace defines which tasks are enabled.
Workflow / 01
Matter Intake
Collects approved administrative context for a potential matter.
- Matter category
- Parties and deadlines
- Consultation request
Workflow / 02
Process Guide
Explains approved consultation and document-preparation steps.
- Firm process
- Document checklist
- Status guidance
Workflow / 03
Counsel Handoff
Stops before advice and routes the intake for conflict review.
- Conflict-routing flag
- Context summary
- Lawyer takeover
Explore the 11 master departments ↗ to see their responsibilities and approval boundaries.
03 / Customer journey
From a potential matter to a conflict-review brief.
An illustrative workflow. No customer operation is running and no action is being sent.
The incoming request
A business asks for a consultation about a contract deadline and names the counterparties.
Step 01 · Potential client
Collect
Capture matter category, parties, jurisdiction, deadline, and contact preference.
Control point
Avoid soliciting detailed confidential strategy before the firm accepts the matter.
Step 02 · Process workflow
Explain
Share the firm's approved intake and consultation process.
Control point
Do not interpret law or predict an outcome.
Step 03 · Workflow
Prepare
Create an administrative summary for conflict review.
Control point
Mark urgent deadlines and unresolved information.
Step 04 · Firm staff
Handoff
Complete conflict checks and decide whether counsel can engage.
Control point
Only lawyers provide legal advice.
04 / Capabilities and connections
Context travels with the work.
AI AgentsAI ForcesOmniForcesEyeleveN OS
Secure intake
Use the channels and fields the firm approves.
Firm knowledge
Explain approved practice and consultation processes.
Tasks
Track conflict review and consultation ownership.
Counsel handoff
Route judgement and advice to qualified lawyers.
Available actions depend on your plan, connected tools, channel permissions and configured approval rules.
05 / Operational outcomes
A clearer way to operate.
The intended outcomes of a configured workflow, not measured customer results.
Structured matter context
Staff receive the administrative facts needed for initial review.
Visible advice boundary
The automated path stops before legal analysis.
Clear review ownership
Conflict checks and deadlines reach the responsible team.
06 / Inside the OS
Supervision stays visible.
Keep workflow state, approved knowledge and human handoff in the same operating environment.
Eyeleven / WorkspaceExample workspace interface · demonstration data
07 / Industry FAQ
Legal services, explained.
Does this provide legal advice?
No. It can support administrative intake and approved process information. Legal analysis and advice remain with qualified lawyers.
Does submitting information create a lawyer-client relationship?
No. The firm must communicate its engagement and confidentiality terms through its approved process.
How does a person take over?
Your team defines the handoff conditions. When one is met, the workflow pauses and passes the conversation with its context intact.
What is needed before launch?
Bring the approved intake fields, confidentiality notice, conflict process, deadline rules, secure channels, and counsel routing.
Explore more
Connected work, across industries.
Professional servicesEducation
Guide programme discovery, collect applicant context, and keep academic decisions with your admissions team.
Explore the workflow
Professional servicesAutomotive
Qualify purchase and service intent, coordinate appointments, and route commitments to dealership staff.
Explore the workflow
Professional servicesProfessional services
Qualify scope, organize context, and route each opportunity to the specialist who should decide next.
Explore the workflowLegal services · Eyeleven AI Workforce OS
Start with one workflow.
Build from there.
Connect its approved knowledge, define the handoff, and give your first OmniForce a clear role.