Manage an existing subscription in the Billing app inside Eyeleven OS. Open the Eyeleven menu and choose Billing — the window is subtitled "Plans & Neural Credits". Payments are processed securely by Dodo Payments; Eyeleven never stores your card details.
What the Billing app shows
- A status banner: whether your subscription is active ("Your workspace is on the {plan} plan"), your trial status with days remaining ("Trial · N days left"), or a warning when credit usage is high.
- Your Neural Credit stats: "Available", "Used This Cycle", "Cycle Allocation", and the "Resets" date.
- The "Neural Credit Costs" reference table.
- The "Manage Plan" section — "Change plan, update payment, or cancel anytime."
Upgrading or downgrading
- Open Billing → "Manage Plan".
- Under "Change plan", select the plan you want. Your current plan is marked "Current".
- Confirm. You will see "Plan updated." when the change is applied, and your OmniForce seats, channels, and credit allocation adjust to the new plan.
For Omnis or yearly billing, contact [email protected]. Public yearly plans offer 11% off twelve monthly payments. Yearly billing is arranged with sales; the self-service checkout currently offers monthly billing. Confirm the billing period, total and renewal terms before paying.
Payment method and invoices
Select "Update payment method" in the Manage Plan section. This opens your secure Dodo Payments customer portal, where you can change the card on file and review your payment and invoice history.
Cancelling — and coming back
Monthly plans renew each month. Yearly plans cover a full year. Cancellation takes effect at the end of your paid billing period:
- Open Billing → "Manage Plan" → "Cancel subscription".
- Confirm the prompt: "Cancel at the end of the current billing period? You keep full access until then."
- The app shows "Cancellation scheduled for period end." and marks the subscription "Cancels at period end". Nothing changes until then — you keep full access for the time you already paid.
Changed your mind before the period ends? Select "Resume subscription" and the cancellation is lifted ("Subscription resumed.").
When your trial ends
The self-service monthly Ascent trial runs for 7 days and requires a payment method up front:
- You receive reminder emails 3 days and 1 day before the trial ends.
- If you do nothing, the subscription converts to the paid Ascent plan and your card is charged for the first month.
- If you do not wish to continue, cancel from Billing → "Manage Plan" before the trial ends — you keep access until the period closes and are not charged.
Common questions
- Will I lose data if I downgrade? Your data is kept, but the new plan's limits apply — for example, OmniForces beyond the new seat count cannot all stay configured. Review your roster before downgrading.
- Is there a refund window? Nexus and Hyperion purchases carry a 7-day money-back guarantee.
- Who charges my card? Dodo Payments, Eyeleven's payment processor. Charges on your statement come through Dodo Payments.