Overview
Eyeleven is operated by P9 AA. This Privacy Policy explains how we collect, use, process, store, and protect personal data when businesses and users access Eyeleven, connect communication channels, use AI employees, or interact with the platform.
Company Information
- Company: P9 AA
- Brand and website: Eyeleven, https://eyeleven.com
- Country: Switzerland
- Support contact: support@eyeleven.com
- Privacy contact: privacy@eyeleven.com
Data We Collect
- Identity and contact data, such as name, email address, phone number, role, and company information.
- Business and account data, such as workspace name, team membership, subscription information, and configuration settings.
- Communication data, including WhatsApp, chat, email, voice call metadata, transcripts, summaries, and escalation records where enabled.
- Technical data, such as IP address, browser, device information, logs, security signals, and usage analytics.
- AI interaction data, including prompts, responses, documents, workflows, and operational context submitted to AI employees.
How We Use Data
- Provide, operate, secure, and improve Eyeleven services.
- Route customer messages, calls, workflows, automations, and escalations.
- Authenticate users, enforce access authority, prevent abuse, and maintain auditability.
- Generate summaries, analytics, reports, and operational insights.
- Communicate with users about service, billing, security, product updates, and support.
- Comply with legal obligations and enforce platform terms.
AI and Automated Processing
Eyeleven uses artificial intelligence to respond to inquiries, support workflows, summarize conversations, qualify leads, recommend actions, and execute configured business tasks.
Critical, sensitive, or policy-restricted actions should be configured for human review or escalation. Customers are responsible for supervising AI employees and setting appropriate business rules.
Third-Party Services
Eyeleven may use third-party providers for messaging, voice calling, cloud infrastructure, AI inference, payments, analytics, customer support, and integrations.
- Meta / WhatsApp Cloud API and related messaging services.
- Vapi and voice/call infrastructure providers where Voice Center is enabled.
- Cloud infrastructure, database, security, analytics, payment, and AI model providers.
- Customer-connected tools such as CRM systems, calendars, payment links, and workflow systems.
Storage and Security
We apply technical and organizational safeguards designed to protect personal data, including access controls, encryption where appropriate, monitoring, and operational security practices.
No online service can guarantee absolute security. Customers should configure roles, credentials, integrations, and escalation rules carefully.
Retention
We retain personal data for as long as reasonably necessary to provide the services, comply with legal obligations, resolve disputes, enforce agreements, maintain security, and support customer-configured retention requirements.
Your Rights
Depending on your location, you may have rights to access, correct, delete, restrict, object to processing, or request portability of your personal data.
To exercise privacy rights, contact privacy@eyeleven.com. We may need to verify your identity before fulfilling a request.
International Transfers
Data may be processed in countries outside your location. Where required, we use appropriate safeguards for international transfers.
Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised date.