Does Eyeleven work in Portuguese, Spanish, and English?
Yes. The product interface is available in Portuguese, Spanish, and English. The interface language is separate from the language an OmniForce uses with customers; configure each Force for the audience it serves.
Is there a free trial?
Yes, on the Ascent plan: 7 days, with a payment method required to start. The trial includes 1,500 Neural Credits and a small voice allowance (5 minutes), enough to connect WhatsApp, index your knowledge, and watch your OmniForce handle real conversations before your first charge.
Can I cancel anytime?
Yes. Plans are month-to-month with no long-term commitment. In Billing you can cancel — your subscription then runs until the end of the current period — and you can resume before the period ends if you change your mind. Plan changes (upgrade/downgrade) are handled from the same screen.
Can I take over a conversation from the AI?
Always. In Conversations, click Take over — the OmniForce stops replying immediately and the chat is yours. Click Return to AI when you want automation back. The AI never sends messages in a conversation a human has taken over.
What exactly counts as a Neural Credit?
Each automated action has a fixed price:
| Action | Credits |
|---|---|
| AI message reply | 1 |
| Outbound sequence step | 3 |
| Published workflow run | 5 |
| Neural Browser agent task | 5 |
| AI-generated knowledge document | 10 |
| Voice minute | 50 |
| EyeClaw skill execution | 1–10 (shown per skill) — not charged yet |
Human replies you type yourself are free. Canvas workflow test runs are free. Skill execution has not shipped yet, so no skill is charged today — granting and revoking are free, and so are Heartbeat beats. See Skill Hub.
Can I have multiple WhatsApp numbers?
Channels scale with your plan: Ascent includes 1 channel, Nexus 3, Hyperion 6, and Omnis is unlimited.
How many OmniForces do I get?
Ascent includes 1, Nexus 3, Hyperion 7, and Omnis is unlimited.
How many team members can I invite?
Ascent includes 3 seats, Nexus 10, Hyperion 40, and Omnis is unlimited. Each member gets a role (Owner, Admin, Manager, Agent, or Viewer) that controls what they can see and do.
Do unused credits roll over?
No. Included credits refresh each month without rollover. Separately purchased Wallet balance funds additional usage only when Wallet-funded usage is enabled.
What happens if I run out of credits mid-month?
Included Neural Credits refresh monthly without rollover. When Wallet-funded usage is enabled and separately purchased Wallet balance is available, it can fund usage beyond the included pool. Otherwise, wait for the reset or review your plan in Billing. Trial workspaces stop when their trial credits run out.
Can I export or delete my data?
Data export and account/workspace deletion are handled by the support team — write to [email protected] from your account email. Workspace deletion is permanent and removes all OmniForces, workflows, conversations, and data.
Does Eyeleven replace my staff?
No — and it is not designed to. OmniForces augment your operations: they answer instantly at any hour, qualify leads, book appointments, and follow up, so your team spends its time on the conversations and decisions that actually need a human. You keep full control, including one-click takeover of any conversation.
Where is my data stored?
In Supabase, on AWS infrastructure in the United States (us-east-1). See Security & Privacy for the isolation model.
Is this just a chatbot?
Eyeleven is an AI Workforce OS. An OmniForce coordinates specialized agents, workflows, tools, integrations and shared memory around a business function. Bots, agents and workflows are components of that capability. Available actions depend on configured connections, permissions and released features. Understand OmniForces.